Delivery of goods abroad

Welcome!

We are very pleased with your interest in our products and we believe that you will find exactly what you are looking for.

Do you want the package to be delivered abroad?

No problem! We are able to deliver our products to any country.

Who are we?

Outdoorkids.cz – a Czech manufacturer of children´s outdoor clothes and an outdoor shop where you can find everything connected to outdoor activities for children at one place. Our shop specializes in selling of high-quality children's shoes from proven brands of Czech and foreign production. In the last five years we have been focused also on barefoot shoes, not only for children.

We design and make our own outdoor wear under the brand Outdoorkids. We use first-class, durable and pleasant materials in the production of functional sofstshell and outdoor clothes for children.

We pay attention to the quality manufacturing of our products so that they are functional and at the same time nice, durable and comfortable. For great safety of your children, we also offer the

application of reflective images of your choice on clothes.

We have been on the market for more than 12 years and in that time we have obtained the prestigious certificate on Heureka.czVerified by Customers.

If you have any problems with a choice of size, materials or anything else, don´t hesitate to contact us: info@outdoorkids.cz


Payment options

Orders can be paid only in EUR by bank transfer. All bank fees for transfer are paid by a buyer.

The exchange rate for 2021 is 1 EURO = 25.66 CZK.

  
                   IN ADVANCE ON ACCOUNT:    Free

    After receiving your order, we will send you the payment details (account number, variable symbol and amount).


           ON-LINE USING GoPay:    Free

    An easy and secure way to pay for your order. After sending the order, you will be redirected to the payment gateway where the payment will be made.


Shipping options and delivery time

   

     FRANCE

  • Transport to France by Colissimo: EUR 11

     GERMANY

  • Transport by German Post: 8 EUR
  • Transport by Hermes (Germany): EUR 7

    POLAND

  • Transport to the PL branch of PL Shipyard: EUR 4

    HUNGARY

  • Transport to the HU Mailbox branch: EUR 4


The goods can also be sent to other countries of the European Union.

If you are interested, contact us at: info@outdoorkids.cz. We will check the availability and prices of transport to your country.

The transport takes approx. 5–7 working days from sending the order. In the case of ordering off-season goods, the shipping time may be extended by about 2–3 days due to storage in an external warehouse.


Change / return of goods

When buying online, it may happen that the goods do not fit or do not correspond to your ideas.

If the goods do not suit you for any reason, you can take the goods back within the statutory period of 14 days from receiving of the goods without giving reasons. The exchange of goods is done in the way of returning unsuitable goods and creating a new order by the customer.

The goods must be in their original condition and must not show signs of use.

ADDRESS FOR SENDING UNSUITALBLE GOODS:

Please, send the goods for return together with the completed form for returns and complaints to:

AXACO, s.r.o.

Outdoorkids

Švermova 268/76

460 10 Liberec 10

CZECH REPUBLIC


Refund will be made within 14 days of receiving the withdrawal from the contract, but not before receiving the goods.

We do not reimburse the costs associated with returning the goods.

The money can only be returned to an account maintained in EUR.


Reclamation

Although we do our best to ensure that the goods arrive in good condition and quality and work well for a long time, some unpleasant situations can occur.

What to do in that case?

A customer can make a complaint within 24 months of making a contract (purchase).

Please, send the goods for complaint together with the completed form for returns and complaints to the address:


AXACO, s.r.o.

Outdoorkids

Švermova 268/76

460 10 Liberec 10

CZECH REPUBLIC


Complaints can also be resolved directly in our shop.

The complaint procedure begins at the moment of taking over the claimed goods, either from the carrier or in the store.

We try to resolve your complaint as soon as possible, usually within a few days, and no later than the statutory 30-day period.


Damaged shipment  – please complain about this shipment immediately after receipt or refuse to accept it.

Bad goods delivered – unfortunately it can sometimes happen ... contact us by e-mail: info@outdoorkids.cz which goods went wrong and we will immediately send you information on where to return the goods, when we send the correct ones, and how we will replace the postage.

Delivered goods with a defect – if you find a defect (material or sewing) on ​​the goods immediately after receipt, write to us by e-mail: info@outdoorkids.cz and attach photos of the defective goods. Based on the photos, we usually find out whether the defect is repairable or not, and accordingly we will offer you a solution - exchange for a faultless one, a discount or others depending on the situation.

Defect found during the use of the goods – the warranty period is 24 months. If you find a defect during this period, you are entitled to a complaint. Even in such a case, please write to us by e-mail: info@outdoorkids.cz and attach photos of the defect, according to which we will in most cases be able to advise you on how to proceed. Please note that the warranty only covers defects in material or workmanship.

Please follow the maintenance instructions. This will prevent unpleasant misunderstandings. Thank you!

Cases not covered by the warranty:

  • normal wear and tear of a product
  • mechanical damage of a product (tearing, heat or other external forces)
  • discoloration of a product due to exposure to sunlight, ozone, or substances with whitening effects
  • damage of a product during a natural event
  • damage of a product due to incorrect or careless use, neglected or incorrect maintenance
  • damage when using the product for a purpose other than that for which it was manufactured

In order to process your order, we process your address, surname, first name, telephone number and e-mail address. We thus become the administrator of your personal data. REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Regulation on the protection of personal data) - (hereinafter referred to as the "Regulation".) The reason is the need to use this personal data for the successful performance of the contract. We will process your personal data for other 10 years, as required by tax regulations.

Our external processors are carriers (Česká pošta, a.s., Direct Parcel Distribution CZ s. R. O. (DPD), Zásilkovna s.r.o.), to which customers' personal data are transferred to the minimum extent necessary for the smooth delivery of goods. Furthermore, the accounting firm MUCTO s.r.o, the company DriveNet s.r.o, as the provider of the platform for our e-shop, the company GoPay s.r.o. and Evo Payments International s.r.o., as payment gateway providers. Information on payment card numbers and data entered when paying by payment card are in no way saved in any way and AXACO s.r.o. has no access to them. Without the express consent of customers, we handle their personal data only and exclusively to the extent permitted by the Personal Data Protection Act, especially in § 5 par. b) and in § 5 par. 6.


Customers´ rights related to personal data protection:

  • the right to confirmation of the scope of processing (statement once a year free of charge)

  • the right of cancellation (but if further processing is necessary for tax purposes, such a request may not be granted)

  • the right to restrict processing

  • the right to transfer

  • the right to object to the processing

  • the right to make a complaint with the Office for Personal Data Protection.


Other rights and obligations:

In the event of a dispute between us and the consumer arising from a purchase contract or a service contract that cannot be resolved by mutual agreement, the consumer may submit an out of-court settlement of such a dispute to a designated out-of-court consumer dispute resolution body: the Czech trade inspection:

Česká obchodní inspekce

Ústřední ispektorát – oddělení ADR

Štěpánská 15

120 00 Praha 2


email: adr@coi.cz

web: adr.coi.cz

The consumer can also use the online dispute resolution platform set up by the European Commission at https://ec.europa.eu/consumers/odr/.


TURN AND COMPLAINTS FORM can be downloaded HERE.